Privacy Policy

How we collect, use and protect your personal information, and the simple steps we take to keep your details safe and secure.

Tagline

PRIVACY POLICY

AusPatios Direct Pty Ltd (ACN 686 888 040)
Address: 1/32 Premier Circuit, Warana QLD 4575
Phone: 1300 565 567
Email: support@auspatiosdirect.com.au
Effective Date: February 2026

1. OUR COMMITMENT TO YOUR PRIVACY

AusPatios Direct Pty Ltd ("AusPatios Direct", "we", "us", "our") is committed to protecting the privacy of personal information we collect and handle.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. PERSONAL INFORMATION WE COLLECT

We collect only personal information that is reasonably necessary for the operation of our business and the supply of our Goods. This may include:

  1. Sensitive Information Clarification
    We do not intentionally collect sensitive information (as defined under the Privacy Act 1988 (Cth)), such as health information, biometric data, or government identifiers. If sensitive information is inadvertently collected, it will be handled in accordance with the Privacy Act and destroyed where lawful and practicable.
  2. Order & Project Information
    Product selections, dimensions, measurements, engineering requirements, specifications, and purchase history.
  3. Payment Information
    Payment details are processed securely via third-party payment providers (such as Shopify Payments and PayPal). We do not store full credit card details.
  4. Contact & Identity Information
    Name, address, phone number, and email address collected when placing an order or communicating with us.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information when you:

  1. place an order through our website or other sales channels;
  2. submit measurements or "Check Measure" confirmations;
  3. communicate with us by phone, email, or online forms;
  4. subscribe to marketing communications;
  5. visit or interact with our website, including through cookies and analytics tools.

4. PURPOSES FOR COLLECTING AND USING INFORMATION

We collect and use personal information for the primary purpose of operating our business and supplying Goods, including to:

  1. process and fulfil orders;
  2. prepare and supply engineering documentation;
  3. verify measurements and specifications;
  4. arrange delivery logistics and site access;
  5. communicate with you about orders, delivery, or support;
  6. comply with legal, regulatory, tax, and record-keeping obligations;
  7. conduct direct marketing where you have provided express or inferred consent, which you may opt out of at any time.

5. CONSEQUENCES OF NOT PROVIDING INFORMATION

If you choose not to provide certain personal information, we may be unable to:

  1. process or fulfil your order;
  2. provide engineering documentation or "Check Measure" verification;
  3. arrange delivery of Goods;
  4. otherwise supply Goods or services requested.

6. DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We do not sell personal information.

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including:

  1. Manufacturers & Suppliers
    Including Ausdeck and other structural component manufacturers, to fulfil custom-fabricated orders.
  2. Freight & Logistics Providers
    For delivery of heavy or oversized Goods.
  3. Technology & Platform Providers
    Including Shopify and related applications that host our online store and manage customer data.
  4. Professional Advisers & Legal Requirements
    Where required by law, regulation, court order, or to protect our legal rights.

We take reasonable steps to ensure that third-party service providers are contractually required to handle personal information in accordance with applicable privacy laws and to implement appropriate security measures.

7. CROSS-BORDER DISCLOSURE

Some third-party service providers we use (such as Shopify) may store or process personal information in countries including the United States and Canada. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles in relation to that information, unless an exception under the Privacy Act applies.

8. COOKIES, ANALYTICS & MARKETING TOOLS

We may use cookies and analytics tools (including Google Analytics and Meta platforms) to:

  1. analyse website usage;
  2. improve website performance and customer experience;
  3. assist with marketing and advertising activities.

These tools may collect information such as IP address, device type, browser information, and browsing behaviour. You can manage cookies through your browser settings.

We may also use pixels, tags, remarketing tools, and similar technologies provided by third-party platforms. These technologies may enable targeted advertising. You may opt out of targeted advertising through your browser settings or relevant advertising platform settings.

9. DATA SECURITY & RETENTION

  1. We implement reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
  2. We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy, including legal, tax, warranty, and record-keeping obligations. When personal information is no longer required, we take reasonable steps to destroy or de-identify it in accordance with the Privacy Act.
  3. In the event of an eligible data breach (as defined under the Privacy Act), we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

10. ACCESS, CORRECTION & YOUR RIGHTS

You have the right to:

  1. request access to the personal information we hold about you; and
  2. request correction of inaccurate, out-of-date, or incomplete information.

Requests can be made by contacting us at support@auspatiosdirect.com.au. We will respond within a reasonable timeframe in accordance with the Privacy Act.

11. COMPLAINTS

If you believe we have mishandled your personal information, please contact us in writing. We will acknowledge receipt of your complaint within a reasonable time and aim to investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. The most current version will always be available on our website and will include the updated effective date. Where changes are material, we may take reasonable steps to notify customers via our website or direct communication.