SHIPPING & DELIVERY POLICY

Auspatios Direct Pty Ltd (ACN 686 888 040, ABN 23 686 888 040)
Address: 432 Wilson Rd, Tanawha QLD 4556
Phone: 1300 565 567
Email: support@auspatiosdirect.com.au
Effective Date: February 2026 (revised May 2026)

1. HOW YOUR ORDER IS PROCESSED

Because every kit is custom made to your configuration, your order follows a set process rather than shipping straight from a shelf:

• You place your order online.
• We confirm the details with you on a check and measure call.
• Any remaining balance is paid, and your kit then enters production.
• Once your kit is ready to ship, we email you a shipping confirmation with your delivery details.

Our standard timeframes are as follows:

• Order Cut-off Time: 2:00 PM AEST (Brisbane).
• Order Processing / Handling Time: 10–14 business days (Monday to Friday) for custom production.
• Transit Time: 5–10 business days (Monday to Friday) once dispatched from our facility.
• Total Estimated Delivery Time: 15–24 business days (Monday to Friday) from the date of order.

Production begins once your check and measure call is confirmed and your balance is paid in full. Until those steps are complete, your order remains in the queue and does not enter the handling timeframe above.

2. DELIVERY ZONES AND ELIGIBILITY

1. Service Area
   Auspatios Direct currently offers free delivery to selected postcodes in Southeast Queensland and most of New South Wales.
2. Postcode Check
   Delivery availability is confirmed when you enter your postcode at the cart stage. If your postcode is outside our current service area, you will be advised before any order is finalised.
3. Outside Service Area
   If your postcode is not within our standard delivery zone, please contact us on 1300 565 567 or support@auspatiosdirect.com.au to discuss delivery options. Regional and remote deliveries may be possible with additional freight quoted on a case-by-case basis.
4. Free Delivery
   Free delivery applies to eligible postcodes within our service area. There are no hidden delivery fees for orders confirmed at the cart stage for in-zone postcodes.

3. DELIVERY TIMEFRAMES

1. Estimated Delivery Period
   Once your kit is dispatched from our facility, transit typically takes 5–10 business days (Monday to Friday). Combined with our 10–14 business days handling time for custom production, the total estimated delivery time is 15–24 business days from the date of order.
2. Estimated Only
   All delivery timeframes are estimates only and may vary due to factors including (but not limited to):
   1. custom fabrication requirements;
   2. powder coating lead times;
   3. supplier availability;
   4. delivery location and freight scheduling.
3. Delivery Notification
   Once your delivery date is confirmed by our logistics team or freight provider, you will be notified accordingly.
4. While delivery timeframes are estimates only, Goods will be supplied within a reasonable time in accordance with the consumer guarantees under the Australian Consumer Law (ACL). Nothing in this clause limits the Customer's statutory rights.
5. Auspatios Direct is not liable for delay or failure to deliver Goods where such delay arises from events beyond our reasonable control, including but not limited to supplier shortages, manufacturing delays, transport disruptions, extreme weather, industrial action, or government restrictions. Nothing in this clause limits rights under the Australian Consumer Law.

4. DELIVERY METHOD & VEHICLE ACCESS

1. Crane Truck Delivery
   Delivery is carried out by our contracted crane-truck freight provider, which allows us to safely transport and unload long and heavy building materials.
2. Access Responsibility
   The Customer is solely responsible for ensuring clear, safe, and unobstructed access for delivery vehicles, including:
   1. adequate street and driveway access;
   2. sufficient space for vehicle manoeuvring;
   3. appropriate ground conditions to support heavy vehicles.
3. Overhead Hazards
   The Customer must ensure there are no low-hanging trees, power lines, structures, or other obstructions that could interfere with the crane arm or delivery vehicle.

5. INSULATED VS SINGLE SKIN KIT DELIVERIES

1. Insulated Kits
   To protect materials and ensure logistical efficiency, insulated patio kits are typically delivered in two separate shipments, usually:
   1. roofing panels; followed by
   2. structural framing components.
2. Single Skin Kits
   Single skin patio kits are typically delivered in one consolidated delivery, subject to logistics availability.

Split deliveries do not constitute incomplete supply.

6. DELIVERY ATTENDANCE & UNATTENDED DROPS

1. Attendance Not Required
   You are not required to be present at the delivery address on the day of delivery.
2. Kerbside Unloading
   If you are not present, the driver will unload the Goods at the most suitable and safe kerbside location as determined by the driver.
3. Special Instructions
   Any specific site instructions or delivery requirements must be provided to Auspatios Direct at least 48 hours prior to the scheduled delivery date. Instructions provided later may not be accommodated.
4. Where Goods are delivered and unloaded in the Customer's absence, risk in the Goods passes upon unloading. The Customer is responsible for securing and protecting the Goods from theft, weather, or damage after delivery, subject to rights under the ACL.

7. PROPERTY DAMAGE & SITE CAPABILITY

1. Heavy Vehicle Risk Disclosure
   Delivery vehicles are large and heavy. By providing a delivery address, the Customer warrants that the site, driveway, and surrounding areas are capable of supporting the weight and operation of a crane truck.
2. Property Damage
   While reasonable care is taken during delivery and unloading, and except to the extent caused by our negligence or breach of the ACL, Auspatios Direct and its third-party carriers are not liable for damage to driveways, turf, gardens, landscaping, underground services, or surrounding property occurring during the reasonable course of unloading.
3. Safety Override
   If the driver determines that driveway or site access is unsafe, unsuitable, or presents a risk of damage or injury, the Goods will be unloaded at the kerbside as the default delivery location.

Nothing in this section excludes liability that cannot be excluded under the ACL.

8. FAILED, ABORTED OR RE-DELIVERIES

1. Unsafe or Inaccessible Sites
   If delivery cannot be completed due to unsafe, obstructed, or unsuitable access, the delivery may be aborted or redirected to a kerbside drop-off at the driver's discretion.
2. Re-Delivery Costs
   Where a delivery is aborted, refused, or rescheduled due to site access issues or customer instructions (and not due to any fault on the part of Auspatios Direct), reasonable additional delivery or re-delivery costs may be charged to the Customer.
3. Storage & Delay
   Delays caused by access issues may result in extended storage or rescheduling, which may impact estimated delivery timeframes.

9. POST-DELIVERY INSPECTION

1. Immediate Inspection
   Upon delivery, the Customer must inspect the Goods as soon as reasonably practicable.
2. 48-Hour Visible Damage Rule
   Any visible transit damage or shortages must be reported to Auspatios Direct within 48 hours of delivery to allow prompt investigation and replacement where applicable.
3. ACL Rights Preserved
   This inspection requirement does not limit or exclude the Customer's rights under the ACL in relation to:
   1. latent defects;
   2. non-conforming Goods; or
   3. issues not reasonably identifiable at the time of delivery.
   Failure to notify visible damage within 48 hours does not limit the Customer's rights under the ACL in relation to major failures, non-conforming Goods, or defects that were not reasonably identifiable at the time of delivery.

10. RISK & TITLE REFERENCE

Risk in the Goods passes to the Customer upon unloading at the delivery address. Title passes in accordance with the Terms & Conditions of Auspatios Direct.